What Their Customers Are Saying

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All testimonials are provided and verified by Austen Morris Associates. Verified testimonials on PissedConsumer is a paid feature of the platform.

Responsible, very serious and the follow-up is professional

Austen Morris Associates
Kirk is managing our Generali Vision policy since 2 years and the results are here : the loss that we cumulated with another financial adviser has been covered back and we are positive now. Kirk is responsible and available for my questions, very serious and the follow-up is professional.
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They have created a Win-Win situation for me

Austen Morris Associates
The new Austen Morris Associates website presentation is more convivial and I like it. Together with Austen Morris Associates, we have a win-win situation. Thanks to Austen Morris Associates for 6 years service and I wish Austen Morris Associates be more successful. Xiaohua Chen, Engineering Director at Veolia Water Technologies.
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Giving back to society in an extremely meaningful way, thank you!

Austen Morris Associates
Heart to Heart Shanghai is totally reliant on the kindness of individuals, schools, and companies in order to provide congenital heart defect surgery for Chinese children who would not otherwise be able to have it. We would like to thank the very generous team at Austen Morris Associates for the financial and moral support they have given us over the years. Their hard work and generosity have been key forces in our success and have changed the lives of over 20 children and their families through life-saving heart surgeries. They are definitely to be commended on their efforts to give back to society in an extremely meaningful way. Karen Carrington, Executive Director (Volunteer) at Heart to Heart Shanghai.
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Luis D Gpb

Austen Morris Associates sharks.

If you are an expat who move to Shanghai, China, be very careful and do not make the mistake I did in 2010 when I was there, working for a local airline. I had the misfortune to be referred to an Austen Morris Associates representative who offered me a retirement product wrapped with a life insurance (Friends Provident Premier Plan). After almost nine years paying regular and consistent contributions to my retirement plan it has not shown any positive growth. The hidden fees and commissions are so ridiculously high that after a ten year bull market my investment portfolio shows a negative growth. The products offered by Austen Morries Associates are the worst and most expensive in the whole world. Read the reviews of other costumers who also lost a lot of money after being cought by this scam. Do not be impressed with a fancy office and a well dressed sales representative. They are sharks looking for a juicy commission. My best advice: stay away from them.
View full review
Loss:
$25000
Cons:
  • Getting sold a product that had no fit so they could make money
  • Terrible experience
Reason of review:
Poor customer service

Preferred solution: Full refund

4 comments
Guest

I whole heartedly agree. We were conned into buying into a scheme which was not appropriate for us.

I have slowly watched as my investment has dwindled and been offered a variety of excuses as to why. Terrible terrible company.

Guest

Stay away as far as you can - I lost half my savings.

Guest

Stay away from this people. They are nothing but swindlers who advantage of the expat community in Shanghai. I had the worst experience with them.

Guest

thanks

View more comments (3)
Niah Glr

Friends Provident and AMA a total scam

Austen Morris Associates - Friends Provident and AMA a total scam

The experience by the poster on the Friends Provident product is very similar to my own. I feel doubly betrayed because it was a friend of mine who was a senior partner at the firm who brought me in and recommended the product to me. I trusted him, and wanted to give him a little business, but frankly it was a mistake.

At the time, I made it clear to him that I had only an intention to put in an initial 90K USD (which was the min for the "initial units" to be discussed later) to see how things go before putting anything else in. But, he puts me into a Friends Provident Premier product, that I find out later is a "savings" plan, or something where basically, you are paying 1.5% per QUARTER commission on the initial units, adding up to 6% p.a. in fees. The product only works (maybe) if you intend to put in additional money beyond the 90K (where a commission would not apply), where then the 1.5% on the "initial units" gets watered down, perhaps to something more reasonable (if you put basically 4X as much money in).

This would be horrible even if the product helped you make a return. For the lack of liquidity, you'd expect better than VC returns (20-25% IRR), but instead the so called portfolio of funds that Friends Provident offers is exceedingly terrible. Because any fund worth their salt wouldn't need a scam like this to distribute. I checked the funds on the list and most of them are Morningstar 4th quartile, consistently horribly underperforming funds. You ask the FA why there isn't a better selection and they mumble something about the importance of asset allocation over fund track record, but grudgingly admit the lineup is sub-par.

So, AMA says its my fault I didn't read the details of the product description. I unfortunately trusted my friend and advisor to tell me what this was all about, and unfortunately, he didn't nor did he come close to matching me with a product that fit my stated investment objectives. What I found out later is that there is a Friends Provident product that would have been a much better fit for a "lump sum" investment like mine but that this savings product was pushed to me because AMA makes a much larger commission.

I also don't remember it being a 20 year plan, but here I am in year 8 of the 20 year journey to financial *** I find out later that the plan could have been as low as 5 years, or as high as 25. Naturally, the longer the plan, the more commission they make. At least they didn't stick me with the whole 25. Gee thanks AMA. My initial $90K is down to $82K which is ridiculously horrible given the bull run that has gone on since 2010. And I'm locked in. If I surrender (try to take my money out), I would only get something like $32K back, so basically I'm stuck. Although part of me wonders whether having $37K in cash right now would be better than continuously losing another 10-20K (or more) for the next 12 years given opportunity cost. The very concept of this product is criminal. Locked up for 20 years of illiquidity and a 6% p.a. charge! With no chance of VC-like returns (who only charge 2% and 20% carried interest). Ligitation isn't an option, given that lawyer fees would exceed the money I would get back.

The partner who sold me the product and brought me is long gone, and then I had 3 other Client Service managers, the second one who was someone I knew and who was decent, then he left. The other two I didn't know, and they haven't been that proactive in reaching out to me at all and frankly, I don't blame them - since there isn't anything they can do for me now. At least when I do talk to them, they kind of acknowledge what a bad situation I'm in, and I sense a little bit of sympathy, but there isn't much they can do. They also get that there's no more money from me given my horrendous experience, so why on earth would they want to spend any time to deal with me?

If you insist on working with these guys (because maybe they invited you to a Chi Fan for Charity event, and they look like ballers who take care of their clients) then at least I wouldn't trust anything they say and read the fine print of everything they push on you. Whatever they are selling you, they are probably pushing what they can make money on, not necessarily what is in your best interest.

View full review
Loss:
$33000
Pros:
  • Early client service
Cons:
  • Getting sold a product that had no fit so they could make money
Reason of review:
Not as described/ advertised

Preferred solution: Full refund or find a way to get me out of this product now

3 comments
Liddie Sie

I'm in the same situation, AMA is a total scam. There should be legal actions initiated against them.

Guest

Couldn't agree more. Stay away from them. I lost half my savings.

Guest

Yes - these guys have interest in the punter only so long as they can generate commissions or fees for themselves. I also was put in a FPI thing a number of years ago by them, after requesting a low risk investment.

It did very badly, and their advice consistently failed to improve the situation. Later a new advisor acknowledged that he would never have done this (though did not accept any sort of corprorate responsibility for their poor advice). His proposal for getting me out of the hole was to open a new fund, with a new fee structure. I declined.

I barely heard from them again. After 5 years I exited the FPI policy with a $50,000 loss (on a $300,000 initial investment).

View more comments (2)
Anonymous

Heartbroken - These are the worst type of people

https://www.ft.com/content/3d0178ee-fa4b-11e5-b3f6-11d5706b613b Read this FT article first as it explains exactly what happened to me. 4 years in Guangzhou was meant to set me up for the future instead I was scammed by this company.

The advisor who worked for them has had mental breakdowns which I strongly believe are due to his realisation of the pain and suffering he has brought to clients/friends who have been scammed. Austen Morris, DeVere, and all the other versions that pop-up around the world are a filled with some very very horrible and evil people.

I have since had my policy reviewed in the UK and the IFA who is regulated was shocked by what I have been sold. We are looking into Legal action but it will be difficult.

View full review
Loss:
$50000
Reason of review:
Potential Criminality

Preferred solution: Let the company propose a solution

3 comments
Guest

I looked in Austen Morris Associate and find 3 very positive posts hiding so many other that are all negative. I personally know who are AMA people, they are bad, and I just wonder how they manage to get these 3 positive post at first? theses are obviously written by AMA

Guest

Lost half my savings. They are criminals.

Guest

I have also been a victim of the Austen Morris Associates Shanghai scam. They are looking for potential victims in the expat community.

They should be banned in China for fraud. I lost a big amount of money after buying a Generali Worldwide product offered by an Austen Morris advisor.

The contract was altered by them after I signed. They are swindlers wearing a nice suit.

View more comments (2)
Anonymous
map-marker Shanghai, Curacao

STAY AWAY from Austen Morris

Invested in their Generali VISION product in 2009 -****. Invested $45,000. Due to a change in financial situation, I had to stop payments in. Eventually, after some difficulties, tried to cash out in 2014. Received $21,000...lost more than half my investment through a bull market!! Received terrible guidance up front that resulted in serious losses. After a partial encashment in 2014 I could not get a straight answer on where my money went for 2 years. Eventually found out that it was fully cashed out, but they took the first 15 months of payments (half my investment) for admin of the account. AT NO TIME did the investment advisor clearly explain this; if he had, I would have stayed away from the investment.
View full review
Loss:
$24000
Reason of review:
misrepresentation of risk

Preferred solution: Full refund

Testimonial
Cincere Ihh

A refreshing approach which is easy to relate to

I recently attended a financial planning session with AMA consultant Jon Holland as part of an event with the American Chamber of Commerce in Shanghai. Jon's insight was really helpful and allowed me to take an honest look at my finances and align my investment portfolio with my goals for the future. The scenarios he presented were realistic and he shared from his personal experience, which was refreshing and easy to relate to. I plan to meet with him on a one on one basis to see how I can further optimize my investments. Johanna Hoopes, Dragon Group Asia.
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Reason of review:
Good quality
Testimonial
Cincere Ihh

You have given us service beyond the value of money itself

We would like to express our thankfulness for the service you have given to us during both the times of goodness and difficulties for us. You have shown the real meaning of service especially in the finance world where people only care about money, but you don't. You have given us service beyond the value of money itself. Because of your service we are confident with what we have been doing so far with AMA. Simply because of you. At the end of the day it is the people that matter, the product is one thing. Samir and Imelda, Director.
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Reason of review:
Good customer service
Testimonial
Jaidah Mmn

Since 1999 I have been happily trusting their advice and I’m confident they will help me to reach my goals

As an Expat working in China since 1999, I required professional financial advice and service to plan for my eventual repatriation. Alistair Skinner and the Austen Morris Associates team have given me great advice and service over the last 16 years. With Austen Morris, I am confident that I have a solid plan which will meet my goal. Jim Director – Shanghai.
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Testimonial
Cincere Ihh

Highly recommended and I will continue to use them for many years to come

I would highly recommend my Austen Morris Associates Advisor Mr. Will Coppin to anyone looking for a professional financial Advisor. I really appreciated the confidentiality in his approach, the investment suggestions and the support provided by his team. I’m always updated with the latest market news and the status of my investment portfolio performance. I will definitely continue with Mr. Will Coppin for years to come as his market knowledge and ideas will help me in my wealth portfolio management. Claudio G, Director - Shanghai
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Reason of review:
Good customer service
Testimonial
Jaidah Mmn

Austen Morris Associates – Informed professionals who react quickly and always keeps my best interests at heart

“I do not hesitate to recommend my Austen Morris Associates Adviser Mr. Will Coppin for financial planning services. I have been working with Will for a couple of years now and have always received prompt responses, unbiased opinions and strategic research – all directly related to my personal financial situation. During these times of economic stress and uncertainty it is comforting to have the services of an informed professional who reacts quickly and always keeps my best interests at heart. I plan to continue my involvement with Will and Austen Morris Associates and look forward to achieving my goals with their assistance.” Allan Jenkins, Design Director at Montaigne Design.
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Reason of review:
Good customer service
Testimonial
Cincere Ihh

A reputable company managing my savings

I am an expatriate since few decade, and when I came to Shanghai, I have met Darryl Viojan. I was looking for reputable company to manage my savings with various Funds company. I found out that Austen Morris is reputable company in China due to their presence since many decade. Darryl has always shown understanding of my personal goal, and giving me very clear recommendations and fruitful advise for achieving my goals. Since he has taken the management of my Generali, not only he manage to get incremental value, but he re organize my portfolio, through judicious investment strategies. Darryl is great listener, as well very focus on his client relationship, and strong into following up on his promises. I strongly recommend the services of Austen Morris and Darryl for any serious investor looking for great advice. Fabien Martinez, Sheraton Shanghai Hongkou Hotel.
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Reason of review:
Good customer service
Testimonial
Jaidah Mmn

Austen Morris Associates – Exceptional Performance

Kirk took the time to understand my requirements and helped to define suitable goals. He then tailored an investment package to meet these, which has performed exceptionally to date. Hugh Kennedy, Regional Sales Director.
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Josiel Pai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shanghai, Shanghai

Austen Morris Associates Global Review

Austen Morris Associates Global (AMA) is a Financial Consultancy and Wealth Management Company. Since our foundation in 1994, AMA’s online presence and reputation has been impeccable but recently, one website “pissedconsumer.com” has allowed entirely anonymous complaints to be posted. - After an intensive review over the past 3 months we have not been able to identify any support or basis for the majority of these complaints. There are 3 legitimate posts that are being reviewed with the complainants. - We can now only conclude that the accusations in the remaining complaints posted on this website are entirely without foundation. We believe that these fictitious complaints were written by competitors to blacken the name of AMA. - The same marketing tactics have been used against 5 other financial consultancies, also based in China and around the world. We conclude that all of us have been targeted by the same individuals. - As a company we need to state that false accusations, such as those posted on this website, against AMA are libellous and legal action will be taken against any parties that write, communicate or distribute any nonfactual information related to the Company. - AMA has in excess of 5,000 investment account holders globally with over 870 million USD of funds under management. We are a fully licensed Financial Consultancy in China, regulated by the Securities Exchange Commission (SEC) in Manila and the Financial Services Board (FSB) in South Africa. - We believe that AMA has become a target of competitors and ex-employees simply because it is far easier to transfer financial assets under management from one company to another, than actually build your own company and client base. - Since 1994 we have received just 31 documented complaints. Austen Morris Associates will always continue to focus on excellent client service and aim to reduce the O.62% of client complaints that we have received. - We encourage anyone with a genuine complaint or grievance to contact any of our global offices where it will be dealt with in a timely and professional manner. - For & on behalf of AMA Austen Morris Associates Global
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Austen Morris Associates's reply to: Austen Morris Associates

Austen Morris Associates (AMA) is a reputable International Wealth Management Company, regulated by the FSB in South Africa & licensed as Financial Consultants in China & the Philippines. As a leader in independent financial services Austen Morris Associates now serves over 5,000 clients globally.

Our dedicated Client Services and Wealth Management Teams are responsible for delivering an unprecedented level of service to each and every client that has employed the services of our company. Our Client Service teams are some of the most experienced and professional managers constantly looking after client’s accounts. Their efficiency and professionalism are unprecedented and we pride ourselves in having one of the best teams in our industry.

All of our clients are provided with a detailed breakdown of any fees and charges that relate to their chosen investment including any relevant technical guides and policy terms and conditions. It is then a requirement for every client to sign a separate form confirming that they have received and read these documents.

In addition, if a client has chosen to invest in a ‘sophisticated investment’ which is the type mentioned, they are then required to sign an additional disclaimer which has to be submitted to the multinational institution that their investment is held with. This disclaimer lists exactly the structure of the investment and all relevant risks that are associated with it.

Unfortunately, there is no way to invest 100% risk free and although we make any risks clear to our clients we understand that this is still disappointing when an investment does not perform in the way that it is expected to.

Should any genuine client wish to reach out to their Consultant, Client Services Manager or a member of the Senior Management, we would like to invite you to visit one of our licensed city center offices or make contact via any of the below details.

Feel free to visit our Consultants LinkedIn profiles to view more satisfied clients testimonials.

Austen Morris Associates 
www.austenmorris.com
clientservices@austenmorris.com

China: +86 21 6390 1233
South Africa:  +27 (0) 11 514 0745
Philippines:  +632 224 1859
Anonymous
map-marker Shanghai, Shanghai

Austen Morris Associates

My name is Mike Partner. I invested my funds with Austen Morris in the belief that they were a reputable and competent company, properly regulated. How foolish! I take some of the blame for what happened as I did not pay sufficient attention to the performance of my funds, having misplaced confidence in the company and my advisors. After all they were making money from managing my funds and I believed that they were more competent than I was or am! They did of course invest a large proportion of my money, nearly 25% in the damned LM funds and even though it has become clear that there were plenty of warning signals about the instability of LM before the collapse, they did nothing. I lost as I say nearly a quarter of my total investment which was to ensure a reasonably easy retirement. Without those funds I am living with the possibility that the money will run out before I do. Having taken counsel in the UK I know that a) the funds that my investments were put in would not have been available in the UK b) that these were far too risky investments for a person of 65 as I was at the time c) if this firm were governed by the rules in UK I would have been able to recover my money through the FDA and the ombudsman

The two associates involved, Michael Greer and Jordan Morley have both moved on it would seem, one to continue in the financial services industry. I know many people were involved in the LM collapse but I would have expected competent advisors to have acted earlier to protect my funds and not try at the very last minute. I am fortunate that I have enough to survive and I know that others were not.

I am happy to put my name to this blog to demonstrate that this is true and not just a vindictive fiction. I would want these so-called advisers to understand the responsibility they have to clients although I suspect this is unlikely

Cons:
  • Their performance
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Testimonial
Jaidah Mmn

Austen Morris Associates – I’ve been their client for over 10 years and it’s my pleasure to recommend them

”It's my pleasure to recommend James. It's been almost a decade that I have gotten acquaintance to James and Austen Morris Associates. James has been an outstanding leader, continuously developing; growing AMA along with Shanghai, China where more and more expats are assigned to work, or chose it to be their new home. James' individual attention, or that of his team is most delightful for me, being responsive to clients' needs. I wish James and AMA much success for many years to come.” Quang Tran, Director at DSM
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Austen Morris Associates's reply to: Austen Morris Associates and all the other IFA Outfits in China

Austen Morris Associates (AMA) is a reputable International Wealth Management Company, regulated by the FSB in South Africa & licensed as Financial Consultants in China & the Philippines. As a leader in independent financial services Austen Morris Associates now serves over 5,000 clients globally.

We work with dozens of international banks allowing us to provide recommendations that ensure our clients’ needs are met. Our clients enjoy all the benefits of personal banking including additional tax
benefits, security, confidentiality and global convenience. We provide a professional and customised portfolio management service designed to protect and advance our client’s wealth. In addition to our Client Services team, our Consultants actively provide ongoing help and advice as they maximise the return on our client’s assets.

All of our clients are provided with a detailed breakdown of any charges and commitments that relate to their chosen investment including any relevant technical guides and policy terms and conditions. It is then a requirement for every client to sign an additional separate form confirming that they have received and read these documents. This process protects the client, the Consultant and Austen Morris Associates as it confirms before any investments are started that all parties are completely aware of the structure and terms regarding their chosen investment vehicle.

Should any genuine client wish to reach out to their Consultant, Client Services Manager or a member of the Senior Management, we would like to invite you to visit one of our licensed city center offices or make contact via any of the below details.

Feel free to visit our Consultants LinkedIn profiles to view more satisfied clients testimonials.

Austen Morris Associates 
www.austenmorris.com
clientservices@austenmorris.com

China: +86 21 6390 1233
South Africa:  +27 (0) 11 514 0745
Philippines:  +632 224 1859
Lakeya Chp
map-marker Shanghai, Shanghai

Austen Morris Associates and all the other IFA Outfits in China

Its a David Versus Goliath battle exposing the unregulated offshore financial market.

These products being sold are investments wrapped in insurance, with huge fees. It's a fact breakdowns on the fee structures posted online are regularly being deleted. What are they trying to hide? Maybe the massive fees?

Quite simply, there is NO RECOURSE if you buy an investment from an IFA in China through mis-selling, as it's UNREGULATED.

Among all the world's industries, the "Financial Services Industry" is the one MOST NEEDING REGULATED. Recent history proves this. The people down-voting this are doing so because they are rent-seeking leeches. They are protecting the racket at the expense of expat families.

While in China, do yourself and loved ones a favor. Do your financial planning in a regulated center like Hong Kong, Singapore, or back in your home country..

And YES, if pushed, I will break-down the fees for these offshore investments....How will that look stacked up against no load index ETFS? Hmmmm. Shall we see?

Good luck

Cons:
  • No accreditation
  • Lack of tranparency
  • Unregulated
Reason of review:
Lack of transparency, protection, regulation

Preferred solution: Transparency, Licensing, Regulation

Contact Information

Website:
www.austenmorris.com
Mailing Address:
9th Floor, Tower B, 838 S. Huangpi Road
Shanghai, Shanghai 200025
China
Phone:
+2 711 514 0745
Contact Austen Morris Associates Customer Service

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