Austen Morris Associates's reply to:

Austen Morris Associates - Running after high fees


Austen Morris Associates' reply

Austen Morris Associates (AMA) has a twenty year heritage and currently serves clients globally. In 2006 the Manila office was opened to support the China office with the needs of a growing client base in Southeast Asia while adding strength to the global customers services team. In 2013 the company opened its first African office in Johannesburg, South Africa which is fully regulated by the FSB.

Austen Morris Associates has developed a client servicing system, which is effortless and straightforward to use. We focus on the services requested and those most utilized by our clients. Because everything is online all clients have access to their investment information at any time. This information includes daily investment valuations, direct access to fund fact sheets, customized online portfolio recommendations, a summary of growth of assets under management and an automated system for delivering and accepting portfolio recommendations.

We take any feedback very seriously. We are responding to your review here as your post is anonymous and you did not leave any contact details so we are unable to follow up with you directly.
 
All of our clients are provided with a detailed breakdown of any fees and charges that relate to their chosen investment including any relevant technical guides and policy terms and conditions. It is then a requirement for every client to sign a separate form confirming that they have received and read these documents.

In addition, if a client has chosen to invest in a ‘sophisticated investment’ which is the type mentioned, they are then required to sign an additional disclaimer which has to be submitted to the multinational institution that their investment is held with. This disclaimer lists exactly the structure of the investment and all relevant risks that are associated with it.

Unfortunately, there is no way to invest 100% risk free and although we make any risks clear to our clients we understand that this is still disappointing when an investment does not perform in the way that it is expected to.

Should any genuine client wish to reach out to their Consultant, Client Services Manager or a member of the Senior Management, we would like to invite you to visit one of our licensed city center offices or make contact via any of the below details.

Feel free to visit our Consultants LinkedIn profiles to view more satisfied clients testimonials. 

Austen Morris Associates 
www.austenmorris.com
clientservices@austenmorris.com

China: +86 21 6390 1233
South Africa:  +27 (0) 11 514 0745
Philippines:  +632 224 1859
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